COOKIE POLICY

1. OVERVIEW

Wordspace.io uses cookies and other tracking technologies to provide essential functionality, improve performance, enable analytics, support security, personalize user experience, and integrate with embedded scripts — including those from Nest CXM, our affiliated analytics and customer-experience platform.

Certain cookies are required for the Sites to function, while others may be optional depending on your jurisdiction (e.g., GDPR opt-in requirements).

2. WHAT ARE COOKIES?

Cookies are small text files stored on your device by your browser when you visit a website. They allow the site to recognize your device, remember your preferences, and collect information about how you interact with the Site.

Similar technologies include:

• Tracking pixels (web beacons)
• LocalStorage and SessionStorage
• HTML5 IndexedDB objects
• SDK-level identifiers for APIs
• Scripts that capture events, clicks, scrolls, and sessions

These are collectively referred to as "cookies" throughout this Policy.

3. TYPES OF COOKIES WE USE

We classify the cookies used on the Sites into the following categories:

3.1 Strictly Necessary Cookies

These cookies are essential for the operation of the Sites and cannot be disabled. They include:

• Authentication and session cookies used to log into app.wordspace.io
• Site routing and load-balancing cookies
• Security tokens used to prevent fraud or abuse

Without these cookies, the Service cannot function properly.

3.2 Performance and Analytics Cookies

These cookies collect data about your usage of the Sites, including:

• Page views
• Device type, browser, and OS
• IP-derived geolocation
• Interaction events (clicks, scrolls, form submissions)
• Page load times and error logs

Technologies include:

• Wordspace.io internal analytics (first-party)
• Grafana telemetry (self-hosted)
• Nest CXM analytics scripts (see Section 4)

3.3 Functionality Cookies

These cookies remember your preferences and settings, such as:

• Saved login state
• Theme or configuration preferences
• Workspace-level settings

3.4 Marketing, Session Replay, and Behavior Cookies

These cookies track interactions with the Sites and enable advanced analytics.

This category includes integrations related to Nest CXM such as:

• rrweb session replay
• Heatmap.js or similar heat-mapping technologies
• User flow tracking, scroll depth, click patterns, and behavioral triggers
• Campaign attribution (UTMs, referrers, ad-source parameters)
• Pixel-based identifiers used for visitor segmentation

These technologies allow Wordspace.io to analyze user behavior, optimize the Sites, and enable personalized user flows or support interactions.

They do not collect keystrokes in password fields or sensitive payment information.

3.5 Third-Party Cookies

The Sites may include third-party cookies used for:

• Authentication (e.g., Google SSO)
• Hosting and performance (Cloudflare, Vercel)
• Email and communication tools
• Embedded media or content delivered by trusted partners

Third-party cookies are subject to the privacy policies of their respective providers.

4. NEST CXM TRACKING AND EMBEDDED SCRIPTS

Because Wordspace.io may embed Nest CXM scripts on the Sites, the following additions apply:

4.1 What Nest CXM Tracks

Nest CXM may collect:

• Session replay data (via rrweb or comparable technologies)
• Heatmap interactions
• Page events including clicks, taps, scrolls, and form interactions
• Funnel and pathing behavior
• Browser metadata and IP-based geolocation
• Anonymous session IDs for segmentation
• Conversion events from Wordspace.io or connected applications
• Pixel-based identifiers for ad-source attribution

4.2 How Nest CXM Uses Cookies

Nest CXM scripts may store:

• Browser session IDs
• Unique visitor identifiers
• Funnel tracking attributes
• Attribution cookies (UTMs, referrers, campaign parameters)
• A/B testing and feature-flag cookies

4.3 Legal Basis

You may need:

• Opt-in consent (GDPR regions)
• Opt-out mechanisms (CCPA)

Nest CXM cookies are used for analytics, product improvement, and user-experience enhancement.

Personal Data processed through Nest CXM is governed by Wordspace.io's Privacy Policy and Data Processing Addendum.

5. HOW WE USE COOKIES

Wordspace.io uses cookies to:

• Operate and secure the Sites
• Authenticate users
• Analyze performance and improve functionality
• Measure and enhance user experience
• Support product development
• Enable session replay, heatmaps, and behavioral analytics
• Maintain configuration and preference settings

Cookies also enable more accurate tracking of QR code scans, link usage, and referral paths, which are core features of the Wordspace.io platform.

6. HOW TO MANAGE COOKIES

You may manage or disable cookies via:

• Browser settings (Chrome, Safari, Firefox, Edge)
• Device-level privacy settings
• Third-party browser extensions
• Cookie consent banners (where applicable)

Please note:

• Disabling essential cookies may break core functionality
• Disabling analytics or behavior cookies may degrade the user experience
• Opt-outs may be stored in a cookie, meaning deleting all cookies may remove your opt-out preference

7. "DO NOT TRACK" SIGNALS

Wordspace.io does not respond to browser-based "Do Not Track" signals due to inconsistent industry standards. Users may manage tracking preferences directly through cookie controls or browser settings.

8. INTERNATIONAL USERS

If you reside in the European Economic Area, United Kingdom, or Switzerland:

• Wordspace.io relies on consent for non-essential cookies
• Essential cookies are processed under legitimate interest
• Transfers to the United States may rely on Standard Contractual Clauses (SCCs)

If you reside in California:

• You may opt out of certain tracking activities under the CCPA and CPRA
• Wordspace.io does not "sell" personal data as defined under California law

9. UPDATES TO THIS POLICY

We may update this Cookie Policy from time to time to reflect changes in technology, law, or Service functionality. The "Last Updated" date at the top of this Policy indicates the most recent version. Continued use of the Sites after any change constitutes acceptance of the updated Policy.

10. CONTACT INFORMATION

For questions regarding this Cookie Policy or our data practices, contact: